Good amenities, very bad planning & arrangement. I phoned a day before I flew down & asked for a TANIS heater hookup for my Cirrus. Was guaranteed on the phone that there was not an issue. After arriving yesterday, the front desk just informs me that there were no hookups accessible. How could they be so disorganized? Ended paying thru the roof for keeping the plane in the hangar for a few hours. For the good amenities the FBO has, I wish the staff was better arranged.

I also was at Million Air when "all hell broke loose" after the snowstorm. Yes, it was chaotic and frustrating, but I will state that the personnel never lost their cool (shoutout to Paola and Brizae). They stayed polite and helpful in the face of unbelievable pressure. My visit was not a success as we finally gave up hope of getting out and decided to postpone our departure until the next morning, but in the end I was not unhappy with my experience and would visit again.

Avoid if possible even with inexpensive fuel, we arrived without a problem but it snowed and all hell broke loose. They would not pull our plane out to de ice because there was a queue. Sat there for 3 hours and watched a G600 sit in the deicing spot with no passengers in sight while we sat ready to depart. No one could get de iced and no one could move. They were very slow and disorganized with no plan of action. I'm sure they're fine in the summer but avoid in the winter.