Velocity FBO Network (KISM)

Their website advertises 24/7 operations, but when you call, they’re closed after 10pm.

Velocity charged me a fee for picking someone up, then charged me again when I dropped them off a few hours later that same day, simply because I used a different aircraft for the drop-off. Both were single-engine experimentals. On top of that, I was stuck parking way out on the ramp, had to walk 300 yards to the FBO, and fill out paperwork before paying-twice. Super busy airport. I sat on the ground forever waiting to depart and flew 360s trying to get in.

Why can't every FBO be this friendly and fairly priced? I flew in with friends for lunch and topped off since the fuel here was cheaper than my discounted home rate. All-in-all, the greeting, loaner, fill-up, and staff were friendly and pilot-focused. It makes me want to move closer to Kissimmee. Shhh... don't tell Skyport at VDF.

Really good staff and customer service, the FBO was spotless and comfortable, and they replied super quick. Overall recommend.

Not sure what is happening at Velocity took over one hour to get fuel and it looks like a lot of new folks that need training. The personnel was nice for sure but I do not think they grasp trying to get fuel and return to the air. I am truly hoping it is just growing pains.

Excellent FBO. The staff were super friendly and even drove us over to the rental car location. Spotless facility. Highly recommend!

Landing and dropping off a passenger came to $25 plus tax. Single-engine experimental. No fuel purchased.

Really solid service and the prices were actually pretty fair for a busy class D airport in a big metro area. They even waved one parking fee and the infra charge with a fuel stop. Highly recommend!

Really great experience. Beautiful updated facilities with plenty of waters, soft drinks, and snacks sitting out. Very friendly and helpful staff from the moment we landed right up until we left. They also hooked us up with nice SWAG like caps, etc. For our Saratoga there was a $25 facility fee and $20 per night parking. But they waived the facility fee and the first night with a fuel purchase.

The recent FBO renovation looks clean and modern. They do offer snacks in addition to a staffed rental car desk. Parking for a Baron was $40 each night and $.10 off a gallon on fuel that is fairly valued. Line personnel were fast to park and provide fuel too. Upon departure they provided a cart ride to the plane and also carried my luggage and golf clubs. One evening plus landing charge waived with 10 gallons of gas purchase.