Competing for possibly the worst FBO experience in 40 years of flying. A nasty little shack attached to the hangar running on sheer chaos. Ramp girl with iPad taking 'orders' and still waiting for lav and fuel 2 hours later after multiple requests. Ramp staff dithering with aplomb .. true experts at avoiding anything constructive. Desk staff lost clients car keys for two vehicles... an hour to resolve. Massive fees for absolutely zero service. A real pleasure to put it in the rear view mirror.

Landed today in an Agusta 109 helicopter to collect one passenger, did not shut down. Received my invoice and discovered a $60 security charge (non-waivable), $353 facility charge (waived), and a $300 drop off/pick up fee (non-waivable), for a total of $381.00 with tax, all this for 5 minutes on ground. Atlantic did nothing to earn their fee, my passenger walked to helicopter, no assistance with bags. Called to see about reducing charge, was told we waived the facility fee. Will never return to Boca.

Gotta say, I had a good feeling here. I usually fly to a different FBO but their overnight fees have gotten too high. BCT is literally half the cost, and the rental car was 1/3rd! Line guy met us with the car, fuel truck met us (gas is certainly costly but it's S Florida) and we were off. Departure was even simpler. I'm going to be back instead of the other airport.