Robinson Aviation (KHVN)

The staff was mostly friendly, but the customer service from one employee-whose name I apparently can't include here-was poor. She repeatedly reminded me that I needed to be back before 6:45pm or face steep after-hours fees. A reminder is understandable, but being talked down to several times like I don't know how to read a clock is unacceptable for someone working in a front-facing role. I get that everyone has bad days, but we should be able to do better. I won't be returning in the future.

Stopped at Robinson when dropping off 4 puppies on a Pilot-n-Paws flight. Barb W. was extremely helpful, carrying one in, offering water for them and walking outside with them when the rescue came to pick them up. The FBO is fine as well. Good place to stop and good customer service.

Flew in numerous times this autumn in my 172. Ramp fee waived with fuel purchase. Very professional, kind personnel. Clean and modern facilities. Two BMW crew cars.

Flew in to HVN in my C-152, met by very welcoming personnel, no delay for fuel, and complimentary crew car to get some pizza in New Haven. Really good experience at this FBO.

Flew in for a fast trip to get some good New Haven apizza. The support staff was fantastic and very helpful. Fees waived if you buy gas as others have stated. We were very pleased they they had a crew car waiting there for us to quickly get into town and back.

Highly recommend this FBO! The whole team is incredibly friendly, helpful, and very efficient about handling requests on time. We had an issue with a broken nose steering component after towing, but they took responsibility and helped get everything resolved. Kathy, Cecilia, Justin, Barb, and Doug (sorry if I left anyone out) are the reason this is such a great stop!

Would highly recommend! All of the personnel were extremely nice, and helpful. Stopped 2 times in a day for fuel because they were so accommodating. The line personnel treated us in our little plane like we were parking a jet! Overall good place to stop, with many spots to lounge and take a break inside.

Flew in for a quick trip to Yale. Superb and welcoming personnel. Beautiful crew cars available for 3 hours. We shall return!!

Hospitality at this FBO was superb. The facilities were very accommodating for passengers and pilots. Two BMW crew cars and 1 SUV were available for use up to 3 hours. The crew cars were included in the $30 tie down fee which was waived with 15 gallons of AVGAS.

Very welcoming and helpful personnel. Fuel cost is steep but aside from that - almost flawless.